FREQUENTLY ASKED QUESTIONS
Have a question that isn’t answered here? Feel to email, shoot us a message on Etsy or get in touch via social media and we will be happy to help!
What size collar should I buy?
Sizing works like this:
For Flat Buckle Collars:
- X-Small (5/8″ wide): 7.5 – 10″
- Small (5/8″ wide)l: 10 – 15″
- Medium (5/8″ wide): 12 – 18″
- Large (1″ wide): 16 – 24″
For Martingale Collars:
- Small (5/8″ wide): 12 – 16″
- Medium (5/8″ OR 1″ wide): 15 – 21″
- Large (1″ wide): 18 – 26″
Please note that if you are purchasing a martingale collar, you must measure around your dog’s neck AND around the widest part of their head. These collars do not unbuckle and therefore need to be able to slip over your dog’s head.
Unsure how to measure your dog’s size? I got you boo! Just read the info below…
If you’re purchasing a flat buckle collar (this is what you are purchasing unless you choose the “Make it a Martingale” option):
- Measure around your dog’s neck with a flexible measuring tape. If you don’t have a flexible measuring tape, don’t worry! Instead, grab a piece of string, wrap it around your dog’s neck where you want their collar to go and then measure the string against a ruler.
If you’re purchasing a martingale style collar:
1. Measure the around of your dog’s neck where your collar will sit
2. Measure around the widest part of your dog’s head.
3. Choose a size where BOTH of your measurements fall into the adjustable width.
For example: My American Bulldog has a neck circumference of 21″ and his head is 23″ around the widest part. I would choose a size large because it can be adjusted from 18″ to 26″.
Remember that a martingale needs to slip over your dog’s head. It can’t be unbuckled so it MUST be big enough to fit around your pup’s noggin.
My dog is between sizes. What do I do?
No worries! Just message me on Etsy with your dog’s measurements when you order and I will be happy to make a custom martingale at no extra charge.
Are you looking for new dog models?
All dog model searches will be posted about on our instagram page. Please follow us there to get up to date information about applying to be a dog model.
What if I want something in a different size/color than you currently offer?
No problem! Shoot me a message on Etsy and I will do everything I can to make sure you get whatever you want in your desired size/color.
What is your return policy?
Love Violet accepts returns of all products within 30 days of purchase as long as the product is still in new condition. Once received, the buyer can expect a full refund (minus shipping costs) within 3-5 days. If you have any issues with an order, please contact us asap and we will do everything we can to make it right!