FREQUENTLY ASKED QUESTIONS
Have a question that isn't answered here? Feel to email or shoot us a message on social media and we will be happy to help!
When will my order ship?
Orders ship within 1-3 business days. The only exception to this processing time would be custom orders which take 1-2 weeks to create and ship. Please note that the processing time does not include shipping time! When your order ships, you will get a notification either by email or phone (whichever you provide at checkout.)
I need my order ASAP, can you help?
Absolutely! You can shorten processing time for your order to 24 hours by adding this listing to your order => https://lovevioletcreations.com/products/rush-my-order. You can also speed up your order by choosing a faster shipping speed at checkout. Please note that processing time and shipping time are two separate choices. To get your order in the quickest way possible, please add the "Rush My Order" listing to your cart as well as a speedy shipping option.
What size collar should I buy?Sizing works like this: For Flat Buckle Collars:
- X-Small (5/8" wide): 7.5 - 10"
- Small (5/8" wide)l: 10 - 15"
- Medium (5/8" wide): 12 - 18"
- Large (1" wide): 16 - 24"
- Small (5/8" wide): 12 - 16"
- Medium (5/8" OR 1" wide): 15 - 21"
- Large (1" wide): 18 - 26"
Please note that if you are purchasing a martingale collar, you must measure around your dog's neck AND around the widest part of their head. These collars do not unbuckle and therefore need to be able to slip over your dog's head.
Unsure how to measure your dog's size? I got you boo! Just read the info below... If you're purchasing a flat buckle collar (this is what you are purchasing unless you choose the "Make it a Martingale" option):
- Measure around your dog's neck with a flexible measuring tape. If you don't have a flexible measuring tape, don't worry! Instead, grab a piece of string, wrap it around your dog's neck where you want their collar to go and then measure the string against a ruler.
If you're purchasing a martingale style collar:
- Measure the around of your dog's neck where your collar will sit
- Measure around the widest part of your dog's head.
- Choose a size where BOTH of your measurements fall into the adjustable width.
My dog is between sizes. What do I do?
No worries! Use the contact page to get in touch and we can customize a collar to fit your pup.
Are you looking for new dog models?
We are always on the lookout for new dog models on our instagram. Get the details here => Follow us on Instagram
What is your return policy?
Love Violet accepts returns of all products (with the exception of custom items such as ID tags and made to order items) within 30 days of purchase as long as the product is still in new condition. Once received, the buyer can expect a full refund (minus shipping costs) within 3-5 days. If you have any issues with an order, please contact us asap and we will do everything we can to make it right!
Do you offer gift cards?
At this time we do not offer gift cards but this is a feature that will be added in the future!
How do I care for LV items?
All LV items are machine washable on a gentle, cold cycle. We do recommend hand washing your bow ties to keep them as crisp as they day they arrived. That being said, they will not be harmed by being tossed in the washing machine on a gentle, cold cycle. Lay your items flat to dry and then continue on your adventures!
Pro tip: Wash your items with a load of towels to prevent those metal fastenings from banging around in your washing machine.
Is your gear strong enough for my pup?
Our collars, leashes, and harnesses are super strong and have been tested by many pups weighing well over 100 lbs. Our large collars, leashes, and harnesses in particular are extra reinforced with durable webbing to ensure their strength.
If you have any concerns about your pup's extreme pulling tendencies we absolutely recommend consulting a trainer about the proper equipment to use while exercising your pup. We know from personal experience that walking your pup on a flat collar alone might not be the most relaxing experience for both your pup and you.